Visualizing Experience Design

Every once in a while I see something that makes me say “I wish I had done that”. Corning commissioned this striking and informative video visualization on how its glass products can be used by non-traditional IT products manufacturers as interfaces in surprisingly unexpected locations. The piece has no spoken words, only scenes depicting how family life and business unfold more simply and easily when information is everywhere you are.

Corning’s attempt to interest everyone from cabinetmakers, bathroom mirror makers, furniture and interior designers, to builders in an effort should yield the increase the occasions of use for its products they are looking for.

Two thumbs up, Corning. Nicely done.

Learning Moment

One of the most difficult aspects of experience design work is getting large numbers of people to believe that things can be done differently. Even after my clients get their budgets and their approvals to try to create new kind of value in new ways, their internal teams often offer resistance. Showing new products and services in use by customers is the primary way to reduce uncomfortableness. By showing the new experience up-and-running in various scenarios and by allowing the viewer to see the reactions, expressions, and emotions of the actors having the new experiences, fear and uncertainty are reduced, pride rises, and resistance retreats. Consider using an experience design visualization as you develop and win support for your own customer experience.

Also check out the Deskless Check-In Prototype my team at IBM did for Wingate Inns (hotelier) in 1999.

Source: www.Corning.com
Search on YouTube: “A Day of Glass”