Uses of Customer Experience for Top-Line Growth and Bottom-Line Savings: 2:00 EST February 17, 2011

RETAIL CUSTOMER EXPERIENCE ROUNDTABLE: Uses of Customer Experience for Top‐Line Growth and Bottom-Line Savings. Listen in from anywhere as an up-and‐coming retailer (Steve DeMoss of www.BigPeachRunningCo.com) engages in a real‐time consultation to grow his business with a customer experience designer (Mike Wittenstein of www.MikeWittenstein.com), an experienced startup CEO (Michael Valverde of www.ArcConsulting.com), a VP of customer experience (Mary Kathryn Dean of www.AlternativeApparel.com), and a market researcher who knows what the mobile opportunities are (Matt Selbie of www.oberon3.com). If you want to know more about the following topics, please join in!

1. How customer experience makes a brand more attractive—and lucrative
2. How customer experience can be your strategy inside with employees—and outside with customers
3. How listening in unexpected and inexpensive ways can lead you to better insights—and a better experience

Click here for details.

Dial-in Details
Date: 17 February 2011
Time: 2:00pm EST
Toll-free Dial-In Number: (866) 951-1151
International Dial-In Number: (201) 590-2255
Conference # : 4999006