Speaker

Mike practices what he preaches.

As a speaker, Mike creates a unique experience for each client and audience. He brings the concept of superior customer experience to life with creativity, energy and spontaneity that keep audiences involved.  Through clever, real-world anecdotes, captivating life experiences and a quick, engaging wit, Mike fills the room with surprise, emotion and an affirmative nodding of heads.  His passionate style ignites a human chain reaction, moving audiences from passive listeners to active participants.

Mike helps people “see” both sides of the customer experience: as an employee serving customers, and as a customer experiencing that brand.  He cleverly illustrates the role each person plays in making customer experience great…or proving why it’s not so great.

He has delivered more than 300 presentations and workshops on customer experience strategy and customer experience design, both in the United States and abroad.  And whether as a keynote speaker, moderator, presenter, or panel member, Mike has enthralled groups from 50 to 1,000.

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Most importantly, Mike engages with his clients the way they want him to.  He fastidiously returns phone calls and emails.  He works from your agenda, not his.  And he engages collaboratively with you and your management to craft a customized presentation that not only mesmerizes an audience, but aligns with your business objectives and corporate mission.

Consider one of these topics – or suggest one of your own!

• Custom Presentations – Your audience’s interest plus Mike’s content personalized to drive home the points your industry or your business needs.
• The Best Experiences in the World and What Makes Them Work – Hear behind-the-scenes stories and discover the details that make the best branded customer experiences deliver.
• The Triple Bottom Line of Experience Design – Learn why and how good customer experience design drives a better memory for customers, more engagement among employees, and higher profits for shareholders.
• Integrating Social Media Into the Customer Experience – Understand how a solid customer experience strategy can support your company’s social media efforts as a listening platform. Once you sense what the customer needs, you can respond appropriately by changing the experience design.
• Great Customer Service is at the Heart of a Great Customer Experience – Discover how service and experience are linked, why designing outward from the customer service center makes sense, and when service recovery can fuel word-of-mouth.
• The Power of Story: How Experience and Story are Two Sides of the Same Coin – See how dropping clues into your customer experience design end up in your customers’ stories and learn why that’s important as a customer experience strategy and management tool.

So whether it’s a keynote address, breakout workshop or webinar, you can rest assured, Mike Wittenstein really does practice what he preaches.