OW! That hurts! — Readers worst customer experiences and customer service nightmares

Awful customer experience

Please share customer experiences and service encounters that didn’t go so well here. This isn’t a place for name calling or disparagement. This section of the site is to help us learn from others’ mistakes so that we can better our own games ;-)

Please share your worsst customer experiences and customer service encounters by replying below.

2 comments

  1. Dave Mackey
    01/26/11

    AT&T’s customer support over the phone is horrendous and getting worse. They now ask you to navigate through their phone menu, only to be told they’ll call you back in an hour. What if I’m not available in an hour? In addition, they don’t hesitate to leave you on hold for 15-20 minutes at a time. I’m in the process of voting with my feet and breaking my contract with AT&T.

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  2. Bill Bentley
    04/10/11

    Cancelled DSL service with AT&T Jan 1. I’ve been billed for it every month since. Every month I call to have incorrect charges removed and get credit. Every month they apologize, give me a reference number and tell me problem is fixed. Today I got my new bill from them with a new charge for DSL service. I’m livid. I canceled this because U-verse was not available at my location and switch to cable internet. It has been a big improvement but I had planned to switch back to them as soon as U-verse became available. No way will I do that now. I’m going to cancel my phone with them now also and switch to all VOIP telephone and cancel my land line as well. Thinking of filing an FCC complaint as well.

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