Ideas to Retain Service Quality in a Growing Company

Small companies often deliver a higher-quality customer experience than larger companies. But as small companies grow, it becomes more difficult to stay close to the customer, and deliver a personalized experience.

Retaining Service Quality in a Growing Company

Listen to this roundtable teleconference from Friday, May 6, 2011 as top Focus Experts explore ways to retain a high-quality service experience throughout growth and expansion. You can expect to learn:

• How to get your front-line employees to act in your best interest
• How to use technology, including CRM software and database marketing, to stay close to the customer
• how to use social media to stay connected with your customers

This roundtable was put on by Focus.com and includes Mike Wittenstein, Jim Watson, Michelle Babb, Lynn Hunsaker, and Angel Tuccy. Click below for a PDF transcript.

Download Roundtable Transcript