Experts Weigh In With Their “Big Idea”

At the 2011 European Customer Experience World conference held in London on May 24-25, 2011, I had the chance to work with some amazing minds and talents from around the world. Here’s their best advice for practitioners on developing and delivering world class customer experiences.

Stefan Osthaus
VP, Worldwide Support + Customer Experience, Symantec

Jacqui Wetherly
Customer Care Manager, Starbucks UK

Ram Raghavan
Managing Director, Talengene

John McKechie
VP, Customer Sales Support, Stora Enso