European Customer Experience World
European Customer Experience World 2012
Thursday August 25th: The Focus Group have announced today the dates for European Customer Experience World (ECEW) 2012.
Every year, attendance numbers increase at what is now the premier event for Customer Experience in Europe. Last year, speakers from Virgin Holidays, O2, BBC, FIAT, Cadbury, BT, Disney Institute, Starbucks and Bank of America as well as other multinational institutions addressed delegates – some of whom had travelled thousands of miles to attend – during a series of talks and round-table sessions.
Feedback for ECEW 2011 indicated that yet again, the Focus Group delivered an event that captures the attention of Customer Experience professionals. Ian Golding, Head of Group Customer Experience for Shop Direct Group, said “’For the last 3 years, The Focus Group has brought together the most diverse group of customer experience professionals, experts and vendors from across the globe at ECEW - the most informed knowledge sharing event on the subject of customer experience held in the UK.”
Other comments on ECEW included: “it gets better each year” (O2), “really tangible stuff I can take away and use with our people” (Lombard) “really fascinating, a lot of variety and choice” (National Museum of Science and Industry). More feedback can be seen at www.ecew.co.uk.
Maggie Wheeler, Director of the Focus Group, said:
“Following the success of this year’s ECEW in May, we’ve already been approached by people keen to get the dates of the 2012 event in their diaries. ECEW attracts attendees and speakers from around the world, and we are already working on improvements to make the 2012 event even better. For the first time, we’ll be using a smartphone app that will let delegates select their event programme and network with other attendees and speakers before, during and after the event itself.”
“I’ve got big plans for the 2012 event – so check out the ECEW group on LinkedIn over the next few months for more information”.
European Customer Experience World 2012 takes place on the 22nd – 23rd May 2012 at the new Hilton Hotel, Terminal 5, Heathrow, London.
Details on the 2011 programme and speakers can be found at: www.ecew.co.uk – NB the site will be updated with details of the 2012 event at the end of this year.
ECEW on LinkedIn: http://www.linkedin.com/groups?gid=1791584
Further information can be supplied by Maggie Wheeler, The Focus Group: maggie.wheeler@thefocusgroup.org.uk or on: 01993 844466.
