CPSI Conference Links from Mike Wittenstein
Creative Problem Solving: On Purpose and By Design – Techniques from an Experience Designer
There are many ways to be creative about problem solving. You can change the frame, work on the process, influence the people, or focus on the outcomes. You can also do all of these things at once. Join Mike Wittenstein as he reveals some of the tools he uses to design, develop, and deploy customer and employee experiences. “Design,” according to Mike, “gives everyone more of what they want!” Mike is the creator of the Storymining® Process, a creative problem solving technique that transforms customers’ ideal stories into customer experiences that many people rave about. This session is filled with useful tips that you can apply to your own work—regardless of the creative problem you’re facing.
Download CPS - On Purpose and By Design
Visualization Examples
Corning - http://www.mikewittenstein.com/visualizing-experience-design/
Wingate Inns - http://www.mikewittenstein.com/wingate-inn/
Where to FInd New Ideas
Papers/Articles
On Customer Experience White Paper - http://www.mikewittenstein.com/new-white-paper-on-customer-experience-now-available/
IDEO Method Cards - http://courses.ischool.berkeley.edu/i290-13/f07/system/files/tangible_wk6tu_human_centered_design.pdf
The Art and Science of Waiting (también en español) - http://www.mikewittenstein.com/the-art-and-science-of-waiting-tambien-en-espanol/
Customer Experience Presentations
The Best Experiences in the World and What Makes Them Work - http://www.mikewittenstein.com/tag/presentations/
Improving the Auto Retailing Experience - http://www.mikewittenstein.com/tag/presentations/
Follow Up
Please share a Testimonial on SpeakerWIKI - http://www.mikewittenstein.com/i-need-some-love/
LinkedIn - http://www.linkedin.com/in/mikewittenstein
Please refer a friend - http://www.mikewittenstein.com/?idm=refersomeone
Get News From Mike- http://www.mikewittenstein.com/?idm=staytouch
Contact Mike
Email - mike@MikeWittenstein.com
Phone - +1 770.425.9830 o
Twitter - @MikeWittenstein - http://www.twitter.com/mikewittenstein
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