Mike Wittenstein: Your Authority on Customer Experience
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Tel. +1.770.425.9830 mike@MikeWittenstein.com

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  • Experience Designer

    Mike walks in your customer's shoes, to help you craft an experience that's better for them.

  • Consultant

    Mike turns cloudy visions into focused plans-that actually work.

  • Facilitator

    From planning exercises to breakout sessions, Mike will both focus and inspire your people.

  • Speaker

    Tired of different keynote speakers saying the same thing? Try Mike!

Latest Blogs

Can you steal an experience?

Can you steal an experience?

“Stealing an Experience” is completely different at the consumer and professional levels. At the consumer level, it might mean watching two movies on one ticket or peeking your head under a circus tent. At the professional level, “Stealing an Experience” happens when brand, marketing, and leadership professionals take ideas from experiences they see at other [...]

What does Facebook’s app store mean for retailers?

What does Facebook’s app store mean for retailers?

Facebook is launching its own App Store. Opening an online Web service that extends the company’s products, functionality, and services will create new revenue streams for the company as it goes public ($77-$96 billion initial valuation expected according to Reuters). The bottom line for retailers is this: Now, the way Facebook works can be customized [...]

Even More Latest Blogs

  • Turning Strategy into Action
  • Sometimes, Taking Care of Non-Customers, Makes Your Customers Happier
  • Rising Tide helps companies break through stagnation points
  • LightSpeed Focuses on Retailer’s Experience to Improve the Customer Experience
  • Coca-Cola Reveals Its Brand Strategy
  • Read Even More...

Video Intro

What We Do

Mike Wittenstein’s experience design firm, Storyminers, helps clients articulate a clearly differentiated and compelling customer experience strategy supported by a customer experience design that their customers will appreciate, remember, and rave about.

We design experiences that tell a story. Our Storymining® Process fills that invisible void between what you perceive the customer wants and what they truly desire. We have guided both established companies (Air Canada, Best Buy, and IBM) and mid-market brands (Adelman Travel, Alternative Apparel, and Jim Ellis Automotive Group) to further differentiate their brands by introducing improvements to their customer experiences. The changes have resulted in increased sales, higher EBITDA, market dominance, and new revenue streams.

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    Events

    • The Apple-ization of Retail
      Chicago, IL 60654
      August 6, 2012
    • Keynote
      Vienna, Austria
      June 6, 2012
    • Strategy Into Action Workshop
      London, United Kingdom
      May 24, 2012
    • European Customer Experience World
      London, United Kingdom
      May 22, 2012
    • The Apple-ization of Retail
      Atlanta, GA 30339-2014
      April 20, 2012
    • Industry Keynote
      Las Vegas
      April 17, 2012
    • International Customer Experience World
      Johannesburg
      March 27, 2012
    • The Apple-ization of Retail (Webinar)
      March 21, 2012
    • Experience Design Workshop
      Atlanta, GA
      February 28, 2012
    • Dealer Show
      Las Vegas, NV
      January 19, 2012
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